Privacy policy
Santanas Latin Foods – Privacy Policy
This Privacy Policy describes how Santanas latin foods LLC, doing business as Santanas Latin Foods(“Santanas,” “we,” “us,” or “our”), collects, uses, and shares your personal information when you visit our website or make a purchase from us.
1. Information We Collect
Device & Usage Data
When you visit the Site, we automatically collect information about your device including IP address, browser type, time zone, pages viewed, referring websites, and cookie identifiers.
Order & Account Information
When you place an order or create an account, we may collect your name, email address, phone number, billing and shipping address, order details, and payment information. Payment data is processed securely by our payment providers. We do not store full credit card numbers.
Marketing & Communications
If you opt into marketing communications, we may collect information about email or SMS preferences,advertising interactions, product reviews, and customer service messages.
Cookies & Similar Technologies
Cookies help operate the website, keep you signed in, remember your cart, measure performance, and personalize offers. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use collected information to:
1. Process and fulfill orders
2. Process payments and ship products
3. Send confirmations and invoices
4. Provide customer support
5. Prevent fraud and maintain security
6. Improve our website and services
7. Send marketing communications (if you opt in)
3. Sharing Your Information
We share information with trusted providers that help operate our business including:
1. Shopify (storeplatform and hosting)
2. Payment processors such as Shopify Payments and PayPal
3. Shipping carriers such as UPS
4. Marketing and analytics tools including Google Analytics and Meta advertising tools We may also share information when required by law or to protect our legal rights.
4. Advertising & Analytics
We use analytics and advertising tools to better understand how visitors interact with our website and todeliver relevant advertisements.
Advertising preference resources:
Google Ads: https://www.google.com/settings/ads
Facebook Ads: https://www.facebook.com/settings/?tab=ads
DAA: http://optout.aboutads.info
5. Do Not Track
Our website does not currently alter its data collection practices when it detects a Do Not Track signal.
6. Your Choices
You may unsubscribe from marketing emails or messages at any time using the unsubscribe link. You may also control cookies through your browser settings or contact us to access or update your personal information.
7. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise these rights, please contact us.
8. EU / UK Privacy Rights
If you are located in the EU or UK, your data may be processed to fulfill orders, maintain security, improve services, or provide marketing communications where consent is given.
9. Data Retention
We retain order information as necessary to provide services, comply with legal obligations, maintain accounting records, and resolve disputes.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.However, no transmission or storage system can be guaranteed to be 100% secure.
11. Children’s Privacy
Our website is not intended for individuals under the age of 13 and we do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent version.
13. Contact Us
Santanas latin foods LLC
Email: Support@santanaslatinfoods.com