Santanas Latin Foods – Shipping Policy

This Shipping Policy explains how orders are processed, packaged, and delivered when you purchase products from santanaslatinfoods.com. Our products are perishable frozen food items and require specialized packaging and shipping procedures.

Order Processing
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.
During high demand periods, processing times may be slightly longer.

Shipping Schedule
We ship Monday through Wednesday only (no weekend transit). This keeps packages from sitting with the carrier over the weekend.
Speed: 3-Day.
Cutoff: Orders placed AFTER Tuesday 12pm will be shipped the following Monday.
We do not ship Thursday, Friday, Saturday, or Sunday.

Frozen Shipping & Packaging
All empanadas are shipped frozen.
Orders are packed in insulated shipping containers with dry ice packs to keep them cold in transit.
We do not use cold packs.
Dry ice naturally evaporates during shipping and may not be present when the package arrives.

Cancellations
Within the first 6 hours of placing your order: Email support@santanaslatinfoods.com with your order number and “Cancel” in the subject. We’ll confirm by email.
After 6 hours: We can’t guarantee cancellation.

Dry Ice Safety
Packages may contain dry ice.
Do not touch dry ice with bare hands.
Allow dry ice to dissipate in a well ventilated area.
Keep dry ice away from children and pets.

Delivery Expectations
Shipping carriers typically deliver between 8:00 AM and 8:00 PM local time.
Customers are responsible for ensuring someone can receive the package on the delivery day.
Upon arrival, bring the package indoors immediately and place frozen items directly into the freezer.

Shipping Addresses
Please ensure that your shipping address is accurate and complete.
We are unable to ship to P.O. Boxes.
Santanas Latin foods LLC is not responsible for delivery delays or lost shipments caused by incorrect address information.

Carrier Delays
Once a package leaves our facility, it is under the control of the shipping carrier.
Weather conditions, mechanical issues, or other carrier delays are outside our control.

Frozen Product Condition
Products are packed to arrive frozen or very cold.
Sometimes products may arrive partially thawed but still cold to the touch. These items are typically safe to refreeze.
If your order arrives warm or appears unsafe to consume, please contact us within 24 hours of delivery with photos. We will replace or refund.

Damaged Shipments
If your order arrives damaged, please contact us within 24 hours with photos.
Include your order number and photos of the shipping label, outer box, packaging, and product so we can replace or refund.

Contact Information
Santanas latin foods LLC
Email: support@santanaslatinfoods.com